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Calling Features
Auto Attendants
Set up a simple menu that helps callers reach the right department or person without needing a live operator.
Dial-by-Name Directory
Callers can reach your team quickly by typing in the name of the person they’re trying to contact.
Call Forwarding
Send calls to your mobile, another number, or a colleague so you never miss important calls.
Enhanced Music-on-Hold
Upgrade your hold music with branded messages or promotions to improve the caller experience.
Busy Lamp Field (BLF)
See at a glance who's available, on a call, or away – great for receptionists and managers.
Business Hour Rules
Route calls differently based on your business hours – like sending after-hours calls to voicemail.
Phone Numbers
Choose from local, toll-free, or international numbers to match your business needs.
Intercom
Talk to coworkers instantly with hands-free intercom calling between desk phones.
3-Way Conferencing
Easily bring a third person into your call – perfect for quick team huddles or client chats.
Do Not Disturb
Mute calls when you're busy – send them straight to voicemail without interruption.
Ring Groups
Send incoming calls to a group of team members at once or in a specific order – so no call goes unanswered.
Call Screening
Know who's calling before you pick up – accept, reject, or send to voicemail with ease.
Attended or Blind Transfer
Transfer calls directly or give your colleague a heads-up before handing the call over.
Call Recording
Easily record calls for quality checks, training, or future reference—with secure storage.
Interoffice Paging
Quickly broadcast voice messages to all or specific phones within your office.
Personal Ring Strategy
Customize how and when your devices ring—simultaneously, one after another, or in a specific order.
Call Blocking
Block unwanted or spam numbers to keep your lines clear and your team focused.
HD Conference Suites
Host high-quality audio conferences with multiple participants – clear and reliable every time.
E911
Automatically send your location to emergency services when you dial 911—stay safe and compliant.
International Dialing
Make reliable international calls at affordable rates, without extra setup.
Voice Mail Boxes
Each user gets their own voicemail box, making it easy to keep messages organized and accessible anytime.
Voice Mail Boxes
Each user gets their own voicemail box, making it easy to keep messages organized and accessible anytime.
Call Waiting
Receive new calls while you're already on the line, and switch between them without dropping anyone.
Music-on-Hold Channels
Play custom music or messages while callers are on hold – keep them engaged and informed.
Call Parking Lots
Place a caller on hold and let any team member pick it up from another phone or device.
Announcements
Play pre-recorded messages for callers, such as business hours, updates, or promotions.
Call Management
Track, handle, and route calls effectively with flexible tools that put you in control.
Simple Queue Routing
Manage call queues smartly – automatically send calls to the next available agent.
Caller ID
See who’s calling before you pick up – screen calls more confidently.
Call Center Features
Enhanced ACD Queues
Automatically route incoming calls to the right agent based on rules like availability or skill level – keeping wait times low and satisfaction high.
Monitor, Whisper, Barge
Let supervisors silently listen to calls, offer private coaching to agents, or step into a call when needed – all in real-time.
Custom Announcements
Play tailored messages for callers in queue, such as estimated wait times, updates, or promotions.
Historical Queue Reporting
Track performance over time with detailed reports on wait times, call volume, agent activity, and more.
Queue Failover
Keep your callers connected even during outages by automatically forwarding them to a backup destination.
Live Queue Dashboard
Monitor your call center in real time – see who's in queue, who’s available, and how your team is performing on the spot.
Monitor, Whisper, Barge
Let supervisors silently listen to calls, offer private coaching to agents, or step into a call when needed – all in real-time.
Supervisor/Agent Login
Easily switch between agent and supervisor roles - track logins, manage permissions, and streamline operations.
Custom Ring Strategies
Set smart rules for how calls are distributed – ring everyone at once, rotate evenly, or prioritize certain agents first.
Collaboration & Mobility Features
Desktop App
Make and manage calls, voicemails, and chats right from your computer – stay connected without switching devices.
5-Room Video Calling
Start face-to-face video meetings in seconds – up to five rooms available for your team to collaborate securely.
Mobile App
Take your business phone with you – make and receive calls, check voicemails, and chat from your smartphone.
Professional Call Links
Share a custom link for people to call you directly – perfect for emails, websites, or digital business cards.
Remote Office – WFH
Work from home without missing a beat – access your full business phone system anywhere.
Location Settings
Customize call handling based on your location – ideal for remote work, travel, or multi-office setups.
Mobile Twinning
Link your desk and mobile phones so they ring together – answer wherever it’s most convenient.
Browser App
No downloads needed – just log in from your browser to access your full phone system anywhere, anytime.
End-to-End Encryption
Every call, message, and meeting is protected with full encryption to keep your business communications private.
External Phone Numbers
Assign additional numbers to different departments, campaigns, or regions to better manage incoming calls.
Doorbells
Integrate smart doorbells with your phone system to answer or unlock doors from your desk or app.
Find Me / Follow Me
Set your phone to ring multiple numbers in a sequence or at once – wherever you are, you’ll get the call.
Virtual Phone Number
Use a business number that’s not tied to a physical location – great for remote teams or global reach.
Soft Client Twinning
Mirror your desk phone to your softphone, so you never miss a call whether you’re in the office or on the move.
Audio Conference Suites
Host crystal-clear conference calls with your team or clients – no PINs or plugins required.
Extension Dialing
Easily reach co workers by dialing just a few digits – no need to remember full numbers.
Team Pages
Create a public-facing directory where callers can quickly find and contact team members or departments.
Voicemail to Email
Receive voicemail messages straight to your inbox as audio files – so you never miss important info.
Simul-Ring
Ring multiple devices at once – pick up from your mobile, desktop, or office phone, whatever works best.
Admin Tools & Integrations
Admin Portal
Manage users, numbers, and features from one simple dashboard – no tech team needed.
Open Compliant Boot Server
Bring your own VoIP phones – our open boot server supports most SIP-compliant hardware for easy setup.
SIP Domain Hosting
Use your own domain for SIP addresses, giving your business a more professional and branded look.
Odoo Integration
Connect your phone system with Odoo to manage calls and CRM data in one unified workspace.
Google Chrome Extension
Make and receive calls straight from your browser with one click – perfect for fast-paced teams.
Real-Time Changes
Make updates to your phone system instantly. Add users, set rules, or route calls on the fly.
Network Status Updates
Stay informed with real-time alerts and updates about our service uptime, maintenance, or outages.
Billing Portal
Easily view invoices, payment history, and usage – everything you need to manage your account in one place.
HubSpot Integration
Automatically log calls and track activity inside HubSpot – giving your sales team better insights and productivity.
Open API Integration
Build custom workflows or connect to your favorite tools using our flexible and developer-friendly API.
Extensive Knowledgebase
Need help? Our searchable help center has answers, guides, and tutorials to keep you moving forward.
Call Logs & CDRs
Track every call with detailed logs and call detail records – perfect for reporting, billing, or review.
Porting
Keep your existing numbers when switching to VoxConnects. We make the process smooth and stress-free.
Zendesk Integration
Enhance your customer support by syncing call activity and records directly into your Zendesk tickets.
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Industry Insights & Updates
Stay ahead with the latest in VoIP technology, communication trends, and productivity tips, straight from the VoxConnects experts.
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